The model ZOLID.PEBBLE.2 is a durable ThinClient with an extremely compact design. Its sturdy aluminum casing and the serial interfaces make it the ideal choice for use in industrial environments. However, it is also perfectly suited for office use, thanks to the three display ports that offer a variety of connection options. In demanding environments, such as in warehouses or production lines, the passive cooling technology ensures that dust particles or residues cannot settle inside the casing.
In conjunction with centralized management through the openthinclient Management Server, the openthinclient® model boots via network (PXE). By using the optionally integrated SSD, the ThinClient – after the appropriate configuration in the management software* – can also boot locally.
Hardware Warranty ThinClients, due to the fact that they have no fans or moving parts, typically have a long lifespan. However, if a ThinClient ever fails, your device will be repaired or replaced free of charge within the warranty period.
RMA Procedure (Return Merchandise Authorization) For an RMA notification, please use our ticket system.
After creating a new case, it will be checked whether the ThinClient is still within the hardware warranty period.
You will then receive a return merchandise authorization form, which you should include with the returned item for further allocation. Please follow this description.
Warranty Terms and Conditions The offer from openthinclient gmbh is exclusively for business customers (B2B).
ThinClient hardware is sold exclusively with a warranty, purchasing without a warranty is not possible. The hardware warranty covers the technical operability of the devices. Full warranty service (full maintenance) for software functions is provided in conjunction with a software lease agreement of the openthinclient Management Server.
The buyer must promptly inspect the delivered goods upon receipt for any defects and notify openthinclient of any existing defects.
For warranty claims in B2B transactions, the buyer bears the costs of returning the goods to openthinclient.
When purchasing ThinClient hardware, the right to use & support for the openthinclient software is included for a duration of 24 months.
Free use of the software
You can use the openthinclient software both for this ThinClient model and for your own client hardware (e.g. existing PCs) with an installation size of up to 24 ThinClients for free.
For support, please use the free Community Support.
For professional support, it is necessary to register an installation of from 25 ThinClients.
More information about the pricing model can be found here > Software.
Obtaining usage rights
When purchasing ThinClient hardware, enter the Server ID of your installation in the delivery address.
For installations of from 25 ThinClients, you will receive professional support with guaranteed response times.
If you use hardware other than openthinclient’s alongside, you must purchase the right to use it separately.
You can check the registration of your installation at https://support.openthinclient.com.
There you will also find the associated usage rights – if your openthinclient server has unrestricted internet access, it retrieves this automatically; if not, you can copy & paste from the registration ticket and enter it in the appropriate field in the openthinclient manager.
For all general questions regarding registration, rights of use for hardware purchases made in the past, please use our support portal at the link https://support.openthinclient.com.
More information about the pricing model can be found here > Software
