The model BLACK.QUADRO is a powerful 4x 4K ThinClient with an AMD Ryzen Processor. It is characterized by significantly lower power consumption, without sacrificing the most useful features. Key features include support for up to four screens, network connectivity, and multiple I/O ports, all housed in a size-conscious casing that can comfortably fit on a desk or be hidden out of sight. The AMD® V Series with Dual-Core also guarantees substantial computing power.
When integrated with centralized management by the openthinclient Management Server*, the openthinclient® model boots via the network (PXE). By using the integrated SSD, the ThinClient – after the appropriate configuration in the management software* – can also boot locally.
Hardware Warranty Due to the fact that thin clients do not have fans or moving parts, they generally have a long lifespan. However, if a thin client does fail, your device will be repaired or replaced free of charge within the warranty period. Return Merchandise
Authorization (RMA) Process For an RMA report, please use our ticket system. After a new case has been created, it will be checked whether the thin client is still within the hardware warranty period. You will then receive a return merchandise authorization slip, which you should include for further assignment of the return delivery. Please follow this description.
Warranty Terms The offer of openthinclient GmbH is exclusively aimed at business customers (B2B).
Thin client hardware is sold exclusively with warranty, a purchase without warranty is not possible. The hardware warranty covers the technical operational readiness of the devices. Comprehensive warranty service (full maintenance) for software functions is obtained in connection with a software rental contract from the openthinclient management server.
The buyer must promptly inspect the delivered goods for any possible defects upon receipt and report any existing defects to openthinclient.
In the case of warranty claims in B2B business, the buyer bears the costs of returning the goods to openthinclient.
The purchase of ThinClient hardware includes the right to use & support the openthinclient software for a period of 24 months.
Free use of the software
You can use the openthinclient software free of charge for this ThinClient model as well as for your own client hardware (e.g. existing PCs) with an installation size of up to 24 ThinClients.
For support please use the free community support.
For professional support it is necessary to register an installation of 25 ThinClients or more.
More information about the pricing model can be found here > Software
Obtaining usage rights
1. enter the server ID of your installation at the delivery address when purchasing the ThinClient hardware.
2. for installations of 25 ThinClients or more, you will receive professional support with guaranteed response times.
3. if you use your own hardware in addition to openthinclient devices, you have to purchase the usage rights additionally.
4. you can check the registration of your installation at https://support.openthinclient.com.
5. there you will also find the corresponding usage authorization – if your openthinclient server has unrestricted internet access, it will fetch it automatically; if not, you can copy and paste it from the registration ticket and enter it into the corresponding field in the openthinclient manager.
For all general questions about registration, usage rights for hardware purchases made in the past, please use our support portal with the link https://support.openthinclient.com.
More info about the pricing model can be found here > Software
