FAQ Management-Server

Management-Server

Free use up to 49 thinclients

Our company currently uses openthinclient and has 49 or fewer thinclients in use. Can we use the installation in business-case?

Yes. You can continue to use the openthinclient installation as a free community version for private use, business, education etc. 
However, you should note that openthinclient will offer no support via email, ticket system or phone.
For problems, please use the information on wiki.openthinclient.org

I use the free version with less than 50 thinclients. Will I get support if a problem occurs during my installation?

No. You can search for your problem via wiki.openthinclient.org in our forum and wiki or ask a question there, but without guarantee of a helpful answer.
If you would like to receive support from openthinclient directly, you to order a minimum size of 50 licenses in our webshop.

License

How much is the usage license? Is there a price list?

The price is calculated per thinclient per month. A price overview can be found here.
Please note: for large installations there is a volumne discount possible.

Our installation exceeds 50 clients and we need a license. Where can I get these?

You can see the number of clients used on the openthinclient manager dashboard.
Specifically, you must order the appropriate number of licenses (at least 50) in the webshop, enter the delivery address and your server-ID. After the invoice has been created, the server automatically picks up the license.

Our company currently uses openthinclient in older version and has 50 or more thinclients in use. What will change for us?

If you use 50 or more thinclients a paid license is required from version 2019 on. openthinclient will then give you support in case of a problem or malfunctions with guaranteed reaction times. You can find a price overview here.
Alternatively, you can reduce the installation to 49 or less to use the software in the free community version.

I would like to use my installation with license and professional support by openthinclient.
If I have created more than 49 thinclients, how many licenses do I have to buy if I reach e.g. 55?

You can use up to 49 free of charge in the free version without a license and without support.
If you want to create 55x thinclients - as in the example - you have to purchase 55x the usage license.

What happens if I create more thinclients than the usage license allows me to do?

If you exceed the license number, a warning will appear within the openthinclient-manager asking you to order the corresponding license.
However, further work is temporarily still possible.

Billing

I need more licenses at short notice. What do I have to do? How does billing work?

You order in our webshop the appropriate number of licenses that you need more; please enter your server-ID when ordering.
You will receive an order confirmation and your server will automatically pick up the updated license.

If you have exceeded the license number, a warning message will appear – but it is still possible to continue working.

Billing always takes place the next month with the currently stored totaled number of licenses. The licenses that you add between two billing dates will be taken into account from the following billing onwards.

If you would like an annual billing, a calculation is made based on the months.

I need fewer licenses. What do I have to do? How does billing work?

You can reduce the number of licenses within the registration ticket at any time. However, 50 is the minimum amount. Billing always takes place on the next due date with the currently stored number of licenses. The licenses that you reduce between two billing dates will be taken into account from the following billing onwards.
Please inform us about the desired reduction by means of a support ticket.

When and how do you pay?

You will receive a monthly invoice with the currently valid license number.
After the invoice has been created, the server automatically retrieves the updated license.

If you have exceeded the payment by 1 month since the last billing deadline, a warning message appears – it is still possible to continue working.
If you have exceeded the payment by 2 months, a warning will appear on all thinclient workstations – further work is then only possible to a limited extent.

Our company has several locations and several openthinclient installations. Can I transfer usage licenses from one location to another?

Yes. Please create a ticket for this under support.openthinclient.com and we will carry out the license transfer for you.

Our company has several locations and several openthinclient installations. Do I get an invoice per month per location, or an invoice for all locations together?

Both is possible. Please talk to us.

openthinclient-hardware / use of own hardware

I want to use old PCs or existing thinclients with openthinclient. Is that possible?

Yes. The only requirement is that the devices are x86-compatible 64 Bit-CPU (i.e., Apple, Raspberry, or Android devices do not work), have at least 2GB of memory and support PXE boot.

Our company wants to use openthinclient with older, existing PCs or thinclients initially and eventually replace it with new thinclient models from openthinclient. Is that possible?

Yes. For every thinclient device of openthinclient the “Business” license is included for 24 months. When an old client is replaced by a new device from openthinclient, the “paid” license will be replaced by an “inclusive” license.

Update from older versions

Can I continue to use my old installation?

Support for versions 2018.x ended in December 2019.
A change to a new version is required for support inquiries.

I still have an old installation with version 2018.x or 2019.x, what can I do?

To update an older version to the current version, please follow the instructions in our wiki.
There you will also find information on updates from the respective older versions in the menu.