Help & FAQs
Free use
Yes. You can use the openthinclient installation as a free community version for private, commercial, test environments, educational institutions,
Use associations etc. free of charge.
However, you should note that openthinclient provides no support via email, ticket system, or telephone.
When encountering problems, please use the Q&A portal on https://administrator.de/.
No. You can in our docs docs.openthinclient.com search for your problem or here your Questions however, without guaranteeing a helpful answer. If you require direct support from openthinclient, you must have at least the Business 50 or a service package with us. Online shop acquire.
Right to use
The price is calculated per ThinClient and month. A price overview can be found Here.
Please note that for larger installations, a volume discount will also apply.
You can see the number of clients being used on the dashboard within the openthinclient manager.
If you wish to create more than 24 Thin Clients, please order the corresponding number of usage authorisations in the Online shop and provide the delivery address and your server ID.
After the invoice has been created, the server automatically retrieves the usage authorisation.
If you are using 25 or more ThinClients, a paid license is required from version 2022.1 onwards. openthinclient will then provide you with support in the event of issues or malfunctions with guaranteed response times.
Here you will find a Price overview.
If you wish to create 55x ThinClients, as in the example, you will need at least 1x the Business 50 package.
and additionally purchase 5x individual thin client usage licenses.
If you exceed the usage authorisation, a warning will appear within the openthinclient manager and on the Thin Clients.
with the note that you must reorder the corresponding usage authorisation.
However, it is still possible to continue working for the time being.
Billing/Accounting
You are ordering from us Online shop the corresponding number of usage rights you require more of;
Please include your server ID when ordering.
You will receive an order confirmation, and your server will automatically retrieve the updated usage rights.
If you have exceeded the number of usage authorisations, a warning message will appear – however, it is still possible to continue working temporarily.
The billing always takes place at the beginning of the following month with the currently stored aggregated number of usage rights.
This means usage authorisations that you add between two billing dates will only be taken into account from the following billing cycle.
Do you wish for an annual statement, calculation tracked proportionally by month.
You can reduce the number of usage rights at any time. Billing will always occur in the following month with the currently stored number of usage rights. This means that usage rights reduced between two billing cut-off dates will only be taken into account from the following billing cycle. Please inform us of the desired reduction via a support ticket.
After the invoice has been created, the server automatically retrieves the updated usage entitlement.
If you have exceeded payment by 1 month since the last billing date, a warning message will appear.
However, it is still possible to continue working.
If you have exceeded the payment by 2 months, a warning notice will also appear on all Thin Client workstations.
Further work is then only possible to a limited extent.
Yes. Please place under https://support.openthinclient.com a ticket for this,
We will then carry out the transfer of usage rights for you.
Use of own hardware
Yes. The only requirement is that the devices have an x86-compatible 64-bit CPU.
(i.e. devices from Apple, Raspberry or Android will not work) have at least 2GB of main memory and support PXE boot.
Update older versions
Support for 2018.x versions ended in December 2019.
For support queries, an upgrade to the latest version is required.
Als Anleitung zum Aktualisieren einer älteren Version auf den aktuellen Stand führen Sie bitte Folgendes durch. Instructions in our documentation.
There you will also find in the menu information on updates from the respective older versions.
OS on a Stick
The development of OS-on-a-Stick is currently halted. The openthinclient development team is currently focusing
due to high demand on the management server.
The OS-on-a-Stick application will be integrated as a Localboot application at a later stage.