- +49 711 1378636-0
- info@openthinclient.com
- Mon - Fri: 9:00 - 18:00
Warranty conditions
The offer of openthinclient gmbh is aimed exclusively at
to commercial customers (B2B).
The warranty is at least 24 months (unless otherwise selected) from the date of delivery.
The Buyer must inspect the delivered goods for any defects immediately upon receipt and notify openthinclient of any defects.
In the case of warranty claims in B2B business, the buyer shall bear the costs of returning the goods to openthinclient.
The warranty covers the function of the hardware as such. I.e. function of the power supply unit, ThinClient, all connections, RAM, CPU, mainboard, and offers the option of installing an operating system for these system components.
The warranty does not cover the individual functions within the operating system or the software running on the ThinClient.
Please register and have the serial number of the ThinClient ready.
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RMA via Ticket system
We use a ticket system to simplify communication between you and us when processing a hardware defect.
This allows you to quickly and easily create an operation of the type RMA create. You can see the processing progress, i.e. whether the device is still under warranty or whether it is being repaired or replaced.
Thin clients generally have a long service life due to the fact that they have no fans or moving parts. However, if a ThinClient fails to work, your device will be repaired or replaced free of charge under warranty.
Summary
RMA
- Register with our ticket system
- Create a new process of the type „Defective device RMA“
- Enter the serial number and error description there
- You will then receive a goods return bill within 24 hours
- Print this out and enclose it with the defective ThinClient
- Send the device to the following address:
openthinclient gmbh
Logistics
Allmend 3
71549 Auenwald