You can freely use one of our technicians.
Time schedule are made via the online ticket system.
Support for your setup is usually provided by telephone and remote maintenance tool.
The lead time for making appointments is approximately 2 weeks.
To prepare, we ask you to draw up a checklist:
- Which thinclient models should be used (e.g. manufacturer, CPU, chipset, RAM, etc.)
- which applications should be started on the clients (e.g. Citrix, RDP)
- which settings of the workplace are desired (e.g. dual screen, USB locked, screen saver)
- how should the thinclients be distributed and structured at your location (e.g. by department, floor, user authorization)
- which peripherals should be connected (e.g. barcode scanner, printer, touchscreen)
- please register in our support portal: https://support.openthinclient.com
