Hardware warranty extension

Warranty

ThinClients usually have a long service life due to the fact that they have no fans or moving parts. However, if a ThinClient does fail to perform, your device will be repaired under warranty or replaced free of charge.

Procedure RMA (return of goods)

For an RMA report please use our ticket system.
After creating a new case, we will check if the ThinClient is still within warranty.
You will then receive a goods return bill, which you please enclose for further assignment of the return delivery.
Please follow this description.

Warranty conditions

The offer of openthinclient gmbh is exclusively directed to commercial customers (B2B).
The warranty period is 24 months from the date of delivery.
The purchaser must inspect the delivered goods for any defects immediately upon receipt and notify openthinclient of any existing defects.
In case of warranty claims in B2B business, the buyer bears the cost of returning the goods to openthinclient.
You can find more information here.