Process RMA (return of goods)
For an RMA message please use our ticket system. After creating a new process, it is checked whether the model is still within the warranty. You will then receive a return of goods, which you attach to the further assignment of the return delivery. Please follow this description.
Warranty Conditions
The openthinclient gmbh quotations are aimed exclusively at commercial customers (B2B).
The buyer must check the delivered goods immediately after receipt for any defectiveness and inform openthinclient of any existing defects.
For warranty claims in B2B business, the buyer bears the cost of returning the goods to openthinclient.
More information can be found here.